Privacy Policy

Last updated: March 2026

1. Introduction

Suprenv ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud development environment service.

2. Information We Collect

Account Information: When you create an account, we collect your name, email address, and payment information (processed securely by our payment provider, Clerk/Stripe).

Usage Data: We automatically collect information about how you use the service, including:

  • Compute hours used
  • Workspaces created
  • Feature usage patterns
  • Device and browser information
  • IP address (for security purposes)

Project Data: Files and code you store in your workspaces. We do not access your project data unless necessary for troubleshooting or legal compliance.

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our service
  • Process payments and manage your subscription
  • Send you technical notices and support messages
  • Communicate about new features and updates
  • Detect and prevent fraud and abuse
  • Comply with legal obligations

4. Affiliate Tracking

When you visit Suprenv via an affiliate referral link, we may collect:

  • The affiliate referral code
  • A timestamp of your visit
  • Basic device information (for fraud prevention)

This information is stored in cookies for up to 90 days and is used solely to attribute subscriptions to affiliates for commission purposes. You can clear your cookies to remove this tracking.

5. Cookies & Tracking

We use cookies and similar technologies for:

  • Essential cookies: Authentication, session management
  • Functional cookies: Remembering preferences
  • Analytics cookies: Understanding usage patterns
  • Affiliate cookies: Tracking referral attribution (requires consent)

6. Data Storage & Security

Your data is stored on secure servers in the European Union. We implement industry-standard security measures including encryption at rest and in transit, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.

7. Data Sharing

We may share your information with:

  • Service providers: Clerk (authentication), Stripe (payments), Northflank (infrastructure)
  • Affiliates: Referral codes and conversion data (anonymized customer emails)
  • Legal authorities: When required by law or to protect our rights

8. Your Rights (GDPR)

Under GDPR, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate data
  • Erasure: Request deletion of your data
  • Portability: Receive your data in a portable format
  • Object: Object to certain processing activities

To exercise these rights, contact us at privacy@suprenv.xyz

9. Data Retention

We retain your data for as long as your account is active. After account deletion, we may retain certain information for up to 90 days for security and legal purposes. Affiliate data is retained for accounting compliance (up to 10 years).

10. Children's Privacy

Suprenv is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or in-app notification. Continued use after changes constitutes acceptance.

12. Contact

For privacy-related questions, contact our Data Protection Officer at: privacy@suprenv.xyz